Legal

Refund Policy

Last updated: September 22, 2026

Icemoon is paid by card as a subscription that renews automatically (processed by Stripe), or one period at a time in cryptocurrency (USDT on TRC-20, or SOL). Crypto payments settle on a public blockchain and cannot be reversed by us, so please read this before you pay.

1. Card subscriptions

Card payments are processed by Stripe; we never see or store your card number. A card subscription renews automatically at the end of each monthly or yearly period until you cancel. You can cancel at any time from your dashboard — cancellation takes effect at the end of the current period, and you are not charged again.

2. Crypto payments are final once confirmed

A crypto payment is complete once the transaction confirms on-chain and your license is issued. On-chain payments are irreversible, so they are final except where this policy or applicable law says otherwise. The free trial needs no payment at all.

3. 7-day satisfaction refund

If Icemoon does not work for you, contact us within 7 days of your first payment and we will refund it, once per account, provided the license has not been abused. Card payments are refunded to the original card through Stripe; your bank usually shows the refund within 5–10 business days. Crypto payments are refunded in USDT to a Tron address you provide (we cannot refund a crypto payment to a card).

4. Renewals

Card: renewal charges are not refundable, except for duplicate charges or where the law requires otherwise. To stop future renewals, cancel before your next renewal date — you keep access until the end of the period you have already paid for.

Crypto: each period is a separate payment you make yourself; nothing renews automatically. A payment for a new period is non-refundable once that period's license is issued. We may make exceptions for clear duplicate payments reported promptly.

5. Wrong amount or double payment

If you send the wrong amount, an unexpected token, or pay twice in crypto, open a ticket with the transaction id — we will credit the correct period or refund the excess in USDT. A duplicate card charge is refunded to the card.

6. How to request a refund

Email [email protected] from your account email, or open a ticket in your dashboard under Support. For a crypto refund, include your transaction id and a Tron (TRC-20) address; for a card refund, no payment details are needed. Approved refunds are issued within 5 business days.

7. What a refund means for your license

When a payment is refunded in full, the license it paid for ends and a card subscription is cancelled, so you are not charged again. The same applies if a card payment is disputed with your bank (a chargeback).

8. Exceptions

We may decline a refund where there is evidence of abuse — for example, sharing or reselling your activation code or build, or repeated refund requests across accounts. Revoked licenses due to a terms violation are not eligible for refunds.

9. Contact

Billing and refund questions: [email protected].